Contact
Ring us. It's quicker than typing.
One number, answered by one of the three of us, 24 hours a day. Everything else on this page is for the jobs that can wait until you've had a cup of tea.
The call panel
If there's water on the floor, phone now.
We'll tell you where your stopcock probably is while we load the van, and stay on the line until the water stops.
24 hours, every day
01234 555 12114 Bridge Street · hello@taylorandsonsplumbing.co.uk
Turn the stopcock clockwise if you can reach it, usually under the kitchen sink or where the mains pipe comes in. Move what you can out from under the drip, and put the biggest pan you own under it. Skip anything that means standing on furniture.
A photo of the leak, the boiler front panel or the drain cover to 01234 555 121 helps us price it before we arrive, and tells us which parts to pull off the shelf. Only if it's safe and dry where you're standing.
That one leapfrogs us. Ring the National Gas Emergency line first, open the windows and get outside. Then ring us and we'll come and make the appliance safe once the mains is dealt with.
Where we come to
Everywhere within fifteen miles of Bridge Street.
Typical time from your call to our van on your drive, for an emergency, at any hour.
If someone closer to you can get there quicker, we'll say so and give you their number. A flooded kitchen doesn't care whose van turns up, and you'll remember who told you the truth.
Ask how quick we can beNon-urgent jobs
Put it in writing, get a price and a day.
Dripping tap, slow drain, the bathroom you've been promising yourselves. Two minutes here saves a phone call, and here's exactly what happens after you press send.
We read it the same day
The form lands with whoever is on the phones. Photos welcome, measurements optional, spelling irrelevant.
You get a call back with a number
Usually within the hour in the daytime. A firm price for the predictable jobs, a visit arranged for the odd ones.
You get a day, and a text that morning
A morning or afternoon slot, plus a text when the van sets off so you're never hovering by the window.
Book a job that can wait
For anything not urgent, send this and we'll ring you back with a price and a day.
Who turns up
You'll get Ray, Michael or Danny. Nobody else.
We're a dad and his two sons, and between us we've been under the sinks round here since 1998.
That means the person who answers the phone is the person who comes out, and the person who comes out is the one who has to look you in the eye afterwards. It keeps us honest about prices and careful about your carpets.
We wear covers on our boots, we sheet the floor before we start, and we'll show you the old part we took out. If a job would be cheaper done another way, we'll tell you, even when it costs us the work. It's how Dad built the round, and it's why half our week is repeat customers and their grown-up kids.
The short version
Founder · since 1998
Ray
Started the firm with one van and a pager. Mostly does surveys and quotes now, but still checks the vans on a Sunday and still answers the phone with his name.
Boilers · the 3am voice
Michael
The eldest. Does most of the boiler and gas work, and takes the night phone three weeks out of four. If you rang at 3am, it was probably Michael.
Bathrooms · the tiler
Danny
The youngest. Bathrooms, tiling and the fiddly finishing. Fussier about a straight grout line than anyone you've ever met, which is exactly what you want.