Who we are
Shopfront Studio builds and looks after websites for small businesses. [Placeholder: registered business name, address and company number]. When this policy says "we", that's who it means. If you have any question about your data, email us at [Placeholder: contact email address].
What we collect and why
We only collect what you give us, and we only use it for the reason you gave it.
- The contact form. Your name, email address and message. We use these to reply to you, and for nothing else.
- The questionnaire. Your name, email, phone number if you give it, and the details about your business. We use these to build your website, which is the reason you filled it in.
- If you become a client. The content of your website and your billing details, used to provide the service you're paying for.
In legal terms: we process enquiry data on the basis of legitimate interest (replying to you), and client data because it's necessary to deliver the contract between us.
Where your information lives
Form submissions are handled by our own website and delivered to our email inbox. The website itself is hosted on Cloudflare. We don't run our own servers, and we never store your details anywhere beyond those services.
How long we keep it
Enquiries that don't go anywhere are deleted within [Placeholder: retention period, e.g. 12 months]. If you become a client, we keep your information for as long as you're with us, plus whatever period the law requires for things like invoices.
Your rights
You can ask us at any time to show you what we hold about you, correct it, or delete it. Just email [Placeholder: contact email address] and we'll sort it, no forms and no fuss. If you're unhappy with how we've handled your data, you can complain to the ICO at ico.org.uk, though we'd appreciate the chance to fix it first.